Order

Q: What’s your processing time?
A: Normally, it takes about 1-3 business days for us to process your order.

However, if there are any items that are out of stock, it will take an extra 1-2 days to confirm whether to change or refund.

Q: Can I make some changes to the products after placing the order?
A: If you would like to change the products, please contact your representative. We could change the products for you, including the color or size, even change to a new product of similar price is practicable before shipping out.

Note: Once the order is shipped, no adjustments could be operated.

Q: What is the minimum order quantity(MOQ) of your website?
A: There is no minimum order quantity requirement on EMMACLOTH now.

Customers could place orders of any quantity.

Note: Only orders over US$200 could enjoy the wholesale discounts.

Q: How to cancel my order?
A: Kindly note that customers could not change or cancel the order themselves after payment.

Please contact the representative or email us at wholesale@emmacloth.com.

Note: Only orders before shipping could be canceled.

Q: Do you provide the invoices?
A: That’s no doubt. We could provide the invoices for customers.
Just contact your representative or email us at wholesale@emmacloth.com after placing the order.

Q: How to pay with another currency?
A: EMMACLOTH website only accepts USD at present.

But customers could contact the representative to pay with other currencies.